FAQs

FAQ

1. When will I receive my order?

Please allow 1-3 business days for processing of your order.  Your order will be then shipped at the speed you chose at checkout.  Orders will be processed as soon as possible after an order has been placed. 

Processing time and shipping time are two different periods. Processing is the creating and fulfilling of your order. Shipping time is the speed you choose during checkout. 

For example, if you make an order today it will take 1-3 days to process. Upon completion of the processing and fulfillment of your order it will then be shipped at the speed you chose. 

WE DO NOT PROCESS ORDER DURING THE WEEKEND****

2. Can I return my item?

Due to the nature of our product we do NOT accept returns at this time unless the circumstances are extenuating. If a return is accepted we will apply a store credit unto your customer account.  

Additionally, returns cannot be accepted because cosmetics cannot and should not be shared between two or more people. It is unsanitary and could potentially cause harm to your hygiene. 

We are not responsible for orders being shipped to the wrong address if you type it in wrong. We cannot refund shipping fees for orders that are sent to the incorrect address. Double-check your address during check-out. 

WE ARE NOT RESPONSIBLE FOR LOST/STOLEN/DAMAGED  ITEMS

3. My item has been marked as "Delivered" but it is not at my home. 

We do not personally transport orders or update the USPS official tracking system. Please contact your local USPS office for information regarding your order. They will be able to better assist you with locating your order. 

4. Disclaimer

WE ARE NOT RESPONSIBLE FOR THE REACTIONS THAT MAY OR MAY NOT HAPPEN TO YOUR SKIN. ALL OF OUR INGREDIENTS ARE LISTED ON EACH PRODUCT PAGE. YOU ARE RESPONSIBLE FOR KNOWING WHETHER OR NOT THOSE INGREDIENTS AGREE WITH YOUR SKIN. PLEASE RESEARCH EACH INGREDIENT IN DETAIL IF YOU ARE NOT SURE. WE ARE NOT LIABLE FOR ANY IRRITATIONS THE PRODUCTS MAY CAUSE. 

Warning

Before using any of our products, do a patch test. You can do this by putting a small amount on the inside of your elbow and waiting for 48 to 72 hours. Watch out for redness, itching, or burning; and if you experience these, discontinue use. 

faq