FAQs

Shipping Policy

We ship orders M-F from 9 AM-3 PM CST. Processing and fulfillment of orders is a same day up-to 5 business days process. After processing, your order is immediately shipped at the speed chosen during checkout.

We would like to insure that you, and only you receive your order. Additionally, this protects our company and the customer from any attempted fraud. 

We offer domestic shipping to all 50 states of the United States. 

Processing time is 1-5 business days and then immediately shipped at the speed chosen during checkout. 

We offer two shipping options through USPS, United States Postal Service: First Class Mail, and Priority Mail.

If you've received an order confirmation, shipping confirmation and see active tracking history on your USPS tracking number please contact your local carrier for more info. 

If you do not receive an order confirmation please email us at support@laviskin.com

If you type in the wrong address during checkout and your package is returned to us we will charge a $10 reship fee or you can be refunded in the form of store credits for only the items in the shipment not the shipping cost. 

*We are not responsible for your package reaching the wrong destination if you type in the wrong address during checkout. We ship only to address you provide to us. **

Why won't you refund the shipping cost?

Once your item ships the fee is paid directly to USPS and is non-refundable once in transit. Thus not allowing us to refund the fee to you.

Returns and Refunds

We offer refunds in the form of store credits. At the moment, we do not allow returns due to the nature of our products and to protect our staff from the ongoing COVID-19 pandemic.

My Order

We can only edit the shipping address of orders placed within 4-8 hours due to possible same-day processing and shipping. Email us to make this change.

We accept Visa, MasterCard, Discover, American Express, Google Pay, and ApplePay.

Yes, if your order has not shipped. Email us at support@alaviskin.com to process the cancellation. 

Email us at support@alaviskin.com

More About Us

Email us at support@alaviskin.com. We will be glad to answer all feedback, concerns, or questions. 

Yes, we do not ethically believe in testing products on animals.

Yes, each product has undergone rigorous and lengthy testing by qualified and board certified dermatologists. 

Before fully using any of our products, please perform a small patch test on your arm and leave the product on for 10-24 hours to see if you have a reaction occurs. 

If a reaction occurs, discontinue use immediately. 

We do not assume any responsibility for any adverse reactions or irritations. For your safety please refer to our ingredient list on each product page to ensure an allergen is not present within the product of your choosing.